We safeguard the interests of the Buyer by granting product return requests and/or refunds before expiration, subject to the terms and restrictions outlined in this Return and Refund Policy and as part of the Terms of Service. The Terms of Service define the phrase Pustore Guarantee.
1. Return/Refund Request Conditions
The buyer agrees that she or he may request a return or refund only in the following cases:
(i) Not receiving all ordered products;
(ii) Receive products that are counterfeit or imitation goods;
(iii) Products are defective or damaged during transit;
(iv) Did not receive the product;
(v) The Product the Buyer receives is markedly different from the information provided by the Seller in the product description;
(vi) Seller delivers the wrong product to the buyer (e.g., wrong size, wrong color, etc.);
Buyer can submit a return/refund request within 29 (twenty-nine) days from the time the order has been successfully updated.
We always carefully consider the Buyer’s requests for returns or refunds, and we have the right to decide whether to grant or deny those requests by the aforementioned and the Pustore Terms of Service.
3. Condition of the returned item
– Buyers are required to take a video or photos of the product immediately upon receipt and during the packaging of the returned item as proof of comparison/complaint later.
– Your item must be brand-new and in the same condition as you received it to be eligible for a return. Additionally, it must be in its original packing.
– There are some cases where only a partial refund is available:
(1) Any item returned more than 15 days after delivery
(2) Any item that is not in its original condition, damaged or for reasons beyond our fault.
4. The cut-off for canceling an order
Order cancellation requests must be made within three hours of the purchase. We apologize for not supporting order cancellations after three hours.
5. Return process
To request a return, please contact our customer support team at [email protected].
Provide your order number and a detailed explanation of the reason for your return request.
Once we receive your request, we will review it and notify you of approval or rejection of your return.
If your return is approved, we will provide you with instructions on how to return the product.
You are responsible for paying shipping costs. Your refund, if any, will be deducted from the return shipping costs.
The time it takes for your order to reach you may vary.
If you’re returning more expensive items, consider sending them with trackable service or purchasing shipment insurance. That we will get your attention is not a promise we make.
6. Refund process
Please email our customer service department at [email protected] to make a return or refund request.
Give your order number and a thorough justification for your return request.
After we get your request, we will examine it and let you know if your return will be approved or rejected.
We will give you instructions on how to return the merchandise or get a refund if your return is accepted.
Once your returned item has been received and inspected, we will send you an email to let you know that we have it. We will also let you know if your refund request has been approved or denied.
7. Late or Missing Refunds
Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days of receiving your approval.
Missing or delayed refunds: If you haven’t received a return yet, check your bank account once more first. Contact your credit card company next, as it can take some time for the refund to show up on your account.
8. Contact Us
If you’ve done all of this and still haven’t received your refund, please contact us at:
Email: [email protected]
Phone number: +1 325-298-0323
Address business: 4301 Lindbergh Dr, Addison, TX 75001, USA
Working hours: 8 am – 5 pm (from Monday to Friday; Saturday & Sunday off)
You accept this Refund Policy and agree to abide by its terms by purchasing on our website. Do not purchase from our website if you disagree with any element of this policy.
This Refund Policy may be updated or changed at any moment without prior notice. Any modifications will take effect as soon as they are posted on this page. You must regularly evaluate this policy to be aware of any revisions.